What is your return policy?
Refunds and Returns:
All claims of damage or shortage must be reported within 30 days of your receipt of the shipment. Goods damaged during transit are the responsibility of the carrier, but we will assist you in filling a claim. Retain the original packaging material for inspection by the carrier’s claim agent. Our products may be returned for reasons of shipping error or a defect in stock or workmanship. You must receive prior authorization for a return by calling 877-387-4287. If a return is authorized for reasons other than defect or our error, you will be credited less a 25% re-handling charge.
A refund will be issued once Fire Smart Promotions has authorized the return and deemed the order or products viable for a refund.
If you are not completely satisfied, please call customer service at (877) 387-4287. To make a return you must request authorization from Fire Smart Promotions.
To request an authorization you may contact us by:
Phone: (877) 387-4287